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Promoting Best Practice Lean Service |
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Supported by:
Media Partners:
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While traditionally strongest in the manufacturing and service fields, the area of lean service delivery is increasingly gaining traction within the public sector. The growth of this interest is primarily a result of government agendas and community expectations for the public service to deliver a more streamlined and innovative service that enables them to interact with government services in a more efficient way. However, there is often a discord bet in terms of definition, context and the role of the discipline in providing sustainable practice. There can also be resistance from management and employees, the complexities that come with identifying and satisfying the customer, the challenge of working across different agencies or in public-private partnerships, and a complicated legacy of bureaucracy and red tape that is the antithesis of successful lean service delivery. Those responsible for driving continuous improvement within the public sector also need to ensure that they develop processes and delivery mechanisms that are highly adaptable in order to align with requirements and to demonstrate to their organisation that a lean management approach is more about driving efficiency and growth than slashing budgets and employee numbers. This one-day masterclass will provide you with insights on how these barriers can be overcome and improve your understanding of the benefits of and lean service delivery to your organisation. You will learn how to:
For exhibition and sponsorship
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