Shared Services Site Visits

Date: 7 - 8 Feb 2008
Location: Brisbane, Brisbane, Australia
Event Type: Site Visits

Gain the knowledge you need from practical hands-on experiences

“Shared services consolidate administrative or back office support functions such as IT, payroll management, and invoicing from across various departments or agencies into a single, stand-alone unit whose only mission is to provide those services effectively and efficiently.” (MIS Magazine, 1 June 2006)

Shared Services are more than just centralisation or consolidation of similar activities in one location. Shared Services translate into running these service activities like a business, and delivering services to internal customers in a cost-effective manner that reflects quality and timeliness that is competitive with alternatives.

Ark Group’s Shared Services Site Visits offer an opportunity to gather practical information and solutions from organisations who have overcome the main obstacles associated with achieving success in their shared service centres or divisions, and who are proud to showcase their achievements.

This event will provide delegates with an opportunity to visit organisations at the forefront of their shared services development. During the course you will discuss challenges and best practices with the hosts and witness key developments through live demonstrations within their shared service centre or division.

You will leave this event with critical insights on how best to:
• Improve your company’s customer service levels
• Empower employees and managers by addressing workplace culture
• Achieve cost savings by balancing demand with resources
• Increase information access, control and accuracy
• Sell the benefits to management and gain the involvement of all stakeholders
• Enhance capabilities and create a shared services centre of excellence

For exhibition and sponsorship opportunities please contact Michael Moorcraft at mmoorcraft@arkgroupasia.com or call 1300 550 662