The concept of shared services has become attractive to many of the rapidly changing business environments in today’s workforce. From planning to implementation, growth, and operation, companies are quickly realising the importance of consolidating their back office functions. Companies are now discovering the overwhelming benefits associated with having an integrated shared service centre or division, and are realising the endless possibilities looking into the future.

However, once the implementation strategy has been devised, the location chosen, and the new organisational structure introduced, new and increasingly difficult challenges arise. Issues such as maintaining service levels and client satisfaction, combating against staff resistance, managing a culture that reflects business aims and operations, and increasing productivity while reducing costs become problematic and soon require urgent attention.

This unique combination of a 2-day conference partnered with a third day of interactive site visits, will target these very issues by providing you with insights into the experiences of practitioners who have optimised their own shared services centres or divisions. You will learn how to maintain a shared service centre of excellence through exploring the following critical issues:
• Employing an effective implementation strategy
• Maintaining the status, esteem, and quality of the organisation
• Managing costs by balancing demand with resources
• Selling the benefits to management in terms of quality results and productivity gains
• Changing negative staff perceptions by addressing concerns and undergoing negotiations
• Establishing a change management strategy and getting the culture right

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