Ark Group Australia Pty Ltd
Privacy Statement
Safeguarding your privacy is vital to us. The following statement will help you understand how ARK GROUP AUSTRALIA collects, uses and protects your personal information on our Web site.
Information Collection
What Happens When You Are Browsing? Unless you are registered for any online service from ARK GROUP AUSTRALIA, you browse www.arkgroupaustralia.com.au anonymously. We do not collect personal information -- such as your name, address, phone number or E-mail address -- if you are only browsing this site.
www.arkgroupaustralia.com.au does not use cookies. A 'cookie' is a packet of information that allows the server (the computer that hoses the web site) to identify and interact more effectively with your computer. When you visit a web site, it might send you a temporary cookie that gives you a unique identification number. A different identification number is sent each time you use that web site. Cookies do not identify individual users, although they do identify a user's browser type and your Internet Service Provider (ISP). At the end of your interaction with the web site, the cookie may "disappear" or may still remain on your computer for a period or time. This depends on how the cookie is set up by the server. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions.
What Happens When You Give Information To Us?
Registration
If you want to register for our products or services on-line, we will need you to give us some personal information, including your E-mail address. We only collect information about you we need to process your application, to service your registration and other needs, to offer new products and services, and to satisfy legal requirements. We will also use this information for purposes such as correspondence, site registration, or to participate in online surveys etc. We will share such information with our affiliates and others for the purposes described elsewhere in this statement.
Quality of Information
We use advanced technology, documented employee procedures and internal monitoring to help ensure that your personal information is accurate and up-to-date. In addition, we require high standards of quality from others who provide us with information about prospective customers or other services.
Information Use
We use your information to process your registration and to provide the products and services you have requested. What Else Do We Do With Information We Obtain?
We may also use your information to measure consumer interest in our services and inform you about other products and services. For example, if we obtain your E-mail address we may use it to send you offers we think you might be interested in.
These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information lawfully available from other organisations. These E-mail offers come directly from ARK GROUP AUSTRALIA.
When we send you E-mails, we may be able to identify information about your E-mail address, such as whether you can read graphic-rich html E-mails. If your E-mail address is html-enabled, we may choose to send you graphic-rich html E-mails.
Declining Offers By E-Mail
What Do I Need To Do If I Do Not Want To Receive E-mail Offers?
We hope that many customers will appreciate receiving details of these carefully designed opportunities. However, we clearly recognise the importance of providing you with choices by giving you an easy means to “Opt Out” from receiving E-mail offers.
All you have to do is let us know that you do not want to receive offers by E-mail. You can do this at any time by contacting is at the following addresses:
Data Privacy Officer
ARK GROUP AUSTRALIA
Main Level, 83 Walker Street
North Sydney, NSW 2060
aga@ArkGroupAustralia.com.au
or by simply replying to the E-mail and telling us. All E-mail offers that you receive from us will let you know how to "Opt Out" from receiving further E-mail offers.
Disclosure of Information Policies
Do We Share Information About You?
ARK GROUP AUSTRALIA has had a long-standing commitment to protecting personal information of our customers and prospective customers. This section explains how we share your personal information with others.
Other ARK GROUP AUSTRALIA Companies
We may share information about you within the ARK GROUP AUSTRALIA Group of Companies so we can provide you with products and services you request and bring you information about other ARK GROUP AUSTRALIA products and services. This may involve providing your personal information
to other ARK GROUP AUSTRALIA companies within and outside Australia, for processing, servicing or marketing purposes. All ARK GROUP AUSTRALIA Companies comply with The ARK GROUP AUSTRALIA Customer Privacy Principles and with security procedures that are similar to those described above.
Companies Who Provide Services To Us
In some cases we contract with other companies to perform services for us. Examples of this include sending E-mail, deliveries, market research, debt collection agencies etc. We provide them only with such information about you as they need to perform their services, but we impose strict requirements of security and confidentiality on them in how they handle your personal information. Also, they are not permitted to use information about you for any purpose except to perform the services we have asked them to provide. Our Business Partners
We may send you offers by E-mail or other direct marketing methods (ie. mail, fax or phone) about products and services offered by our business partners. When we do this, we keep control over your information, which is not disclosed to our business partners unless you have expressly authorised us to do so or you take advantage of their offer.
IMPORTANT NOTE: Please note that we do not give your E-mail address to our business partners.
Please keep in mind that if you take advantage of an offer from an ARK GROUP AUSTRALIA business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you do not wish to receive future offers from them.
In all cases our goal is to deliver offers to people who we believe will find them of value. Our communications are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information.
Click here if you wish to “Opt Out” of receiving offers by E-mail.
Other Disclosure of Information
In all other cases, we will not disclose your personal information unless you have been previously informed or have authorised us to so do, or if we are required to do so by law. If an order of a court or government authority requires us to disclose information about you, we will do our best to notify you of this promptly, to give you an opportunity to exercise your legal rights. The only exceptions to this policy are when the order or law prohibits us from notifying you or when there is suspicion of fraud or criminal activity. We will not use any medical information for marketing purposes.
How Long Do We Keep Information
We will keep information for as long as it is necessary to continue to provide products and services you have requested. We will retain information for a reasonable period if you cease to be our customer, unless the law requires us to keep it for longer.
Children
We do not use www.arkgroupaustralia.com.au to knowingly solicit information from or market to children or young persons under the age of 18.
Your Rights of Access and Correction
You can contact our Data Privacy Officer at any time if you would like details of any personal information we may hold about you or if you would like us to correct it. Depending on the nature of your request, we may ask you to complete a personal data access form. In some cases, we may charge you a service fee for providing this information, but we will inform you of this at the time.
ARK GROUP AUSTRALIA Conferences
Personal Information Access Request
aga@arkgroupaustralia.com
Or write to us at the following address:
ARK GROUP AUSTRALIA
Main Level, 83 Walker Street
North Sydney, NSW 2060
Customer Choice – Direct Mail and Telemarketing
If you do not want to receive ARK GROUP AUSTRALIA mail or telemarketing offers in Australia, if you would like information about your account, or if you have a question or concern about the way we handle your personal information, please call our ARK GROUP AUSTRALIA Data Integrity Division on (02) 8913-4003.
Linked Internet Sites
You should be aware that other Internet sites to which you link from www.arkgroupaustralia.com.au may contain privacy provisions that differ from this Internet Privacy Statement.
Changes To This Internet Privacy Statement
We will use this space to note changes to our Internet Privacy Statement, to keep you fully informed about how we protect your privacy and your choices about our use of your personal information for marketing.
7 September 2006
Customer Privacy Principles
At ARK GROUP AUSTRALIA:
We collect only customer information that is needed, and we tell customers how we use it. We limit the collection of information about our customers to what we need to know to provide customer services, to offer new products and services, and to fulfill any legal and regulatory requirements. We tell our customers about the general uses of information we collect about them, and we will provide additional explanation if customers request it
We give customers choices about how their data will be used. On a regular basis, we give our customers the option to decide whether or not they wish to have their names removed from lists used for mail, telephone and online marketing. These opt-out choices include product and service offers from ARK GROUP AUSTRALIA and those made in conjunction with our business partners.
We ensure information quality. We use advanced technology and well-defined employee practices to help ensure that customer data is processed promptly, accurately and completely. We require high standards of quality from others who provide us with information about prospective customers.
We use information security safeguards. Access to customer data is limited to those who specifically need it to conduct their business responsibilities. We use security techniques designed to protect our customer data -- especially when certain data is used by employees and business partners to fulfill customer services.
We limit the release of customer information. In addition to providing customers with the opportunity to opt out of marketing offers, we release information only with the customers' consent or request, or when required to do so by law or other regulatory authority. When a court order or subpoena requires us to release information, we notify the customer promptly to give the customer an opportunity to exercise his or her legal rights. The only exceptions to this policy are when we are prohibited by court order or law from notifying the customer, or cases in which fraud and/or criminal activity is suspected.
We extend these privacy principles to our business relationships. We expect the companies we select as our business partners to honour our privacy principles in the handling of customer information. These include companies that
(a) assist us in providing services to our customers;
(b) supply us with information for identifying or evaluating prospective customers; or (c) are given the opportunity to send mailings to approved ARK GROUP AUSTRALIA customer lists. In selecting business partners, ARK GROUP AUSTRALIA considers the accuracy and quality of the data they provide, how they respond to consumer complaints and whether or not they provide opt-out choices for those whose information they process. We also participate actively in industry associations to support strong and effective privacy guidelines and practices.
We hold employees responsible for our privacy principles.
Employees who violate these principles or other company policies and practices are subject to disciplinary action, up to and including dismissal. Employees are expected to report violations -- and may do so confidentially -- to their managers, or to our organisation’s compliance officer.
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