This report takes a business-oriented view of KM as we move through and beyond the recession. Leadership teams view KM as a process or technology driven, missing the broader but essential goals of fostering a learning environment.

While looking to the future of KM in business, the report also aims to ask difficult questions brought about by the recession. The label‘ knowledge management’ has long been criticised as inadequate, doing little justice to the work involved in bringing people and knowledge assets together. Often interrelated and/or confused with information management, it has been easy for leadership teams to view KM as chiefly process or technology driven, missing the broader but essential goals of fostering a learning environment, in which knowledge assets are easily shared and retained within a firm, and in which innovation and creative thinking are encouraged.