E-mail underpins key operational processes within the framework for internal communications, underpinning working relationships, collaboration, knowledge and information sharing and social interaction.

This report aims to encapsulate some of the latest thinking, expert guidance and best practices that help successful organisations avoid the dangers of unstructured data, and leverage what has become the critical business tool to drive efficiency, productivity
and maximise business opportunity and success.

The report will offer case studies as well as recent examples of good e-mail management,
featuring a selection of well-known organisations in a variety of business sectors. The majority of these have been commissioned especially for this report; the rest are drawn from recent experience of successful e-mail management in practice.

Ark Group’s Email Management report is unique, as it will lead you through all of the area's of email management.:

The report looks at issues including:

• The business drivers for email management;
• Compliance and regulations – the potential pitfalls you must be aware of;
• The danger of unstructured data. Why email is the worst offender;
• Abuse of email systems;
• Relationship between structured and unstructured information. How email fits into a company’s IM strategy and information architecture;
• Storage, retention, retrieval and destruction;
• Systems, processes and policy development;
• How e-mail integrates with your internal communications strategy;
• Tools and tactics that work – what you should and shouldn’t use email for. What are the alternatives? 
• Dealing with IM and mobility.

E-mail Management contains in-depth research, expert opinion, practical masterclasses and real-world case studies from leading organisations and consultancies that can help you successfully implement effective policies and systems for managing corporate email.

Some key contributors are:
Dr Monica Seeley - founder of Mesmo Consulting and co-autor of Managing in the email office. A leading authourity on email best practice
Dr Keith Nicholson - Top Email Consultant
Stephen Mason - author of Electronic Business Law website
Jon Helfet - Content Management Expert
Jeff Morelli - Business classification Consultant