* people
* process
* enabling technologies

Merely complying with the basic requirements of FOI will not deliver substantial efficiency gains or operational excellence. This comprehensive and highly practical report will help ensure your organisation maximises current activities, helping you create a cohesive implementation plan that delivers ongoing and lasting efficiency gains.

This unique report features global case studies and examples of good practice that are complementary to the Department of Constitutional Affairs’s Model Action Plan. Including:

* The department for work and pensions
* Office of the Deputy Prime Minister
* Leicestershire County Council
* The Home Office
* UK Debt Management Office
* Plus many more…

FAQs, action checklists and key-lessons-learnt summaries at the end of each section add to the unique and practical format of this report.

Whether you are in policy making or service delivery, in central or local government, in a government department or a public agency, this report is essential reading for those who are responsible for complying with legislation and improving public-sector performance.