Intranet Usability and Re-design is a unique resource that will guide you step-by-step through the tools, techniques, strategies and processes you need to ensure your intranet continues to develop, grow and improve with your organisation.

With the emergence of Web 2.0, many intranets are now moving from a publication model to a collaboration model, with the entire organisation assuming the responsibility for content.This has a profound impact upon the way intranets are designed and managed and how the usability of the intranet is assessed.

Intranet Usability and Re-design is specifically written to help you overcome all of these challenges and satisfy the changing demands placed on this vital organisational tool.

Subjects covered include:

Evaluating usability

• Techniques for conducting a comprehensive usability assessment taking into account both organisational needs and employee preferences; and
• Examining content, information architecture and navigation by assessing the efficiency of task completion

Assessing the value of an intranet

• Assessing an intranet's contribution to an organisation;
• Measuring return on investment;
• Assessing the cost of achieving the same outcomes through alternative methods (face to face communications, increased use of shared areas etc);
• Identifying where costs can be reduced (inefficient processes, compromised content quality leading to poor decision making);
• Building a case for further investment and development; and
• Expert reviews and stakeholder interviews that can be used for assessment

Re-designing an intranet

• Avoiding the 're-design cycle' where cosmetic improvements are made without addressing the fundamental issues of content management;
• How to ensure improved performance;
• Exploring the options around redesign ranging from cosmetic tweaking to complete overhaul including the introduction of a new content management system and a manual migration of content; and
• Taking a metrics based approach to decision making for intranet redesign

Measurement and monitoring

• Benchmarking hardware, software performance, processes and content quality;
• Using readability measures for intranet content quality;
• Split testing original and improved designs and approach to managing intranet content;
• Employee engagement measures and solicited and unsolicited feedback;
• How to conduct a periodic structured review of the overall quality of the intranet; and
• An examination of techniques such as peer reviews, content rating and user satisfaction surveys

Training and support

• How to train content managers, editors and authors;
• Providing end user training;
• Supporting users in the use of the intranet;
• Examples of effective and efficient training and support methods;
• Educating the organisation at the intranet strategy, roles and responsibilities; and
• Managing change: focussing on improvement instead of change!

This valuable new resource will help you guarantee your intranet continues to deliver the productivity boost and competitive advantage it was originally designed to.