This book is divided into three parts. Part One focuses on the challenge of workforce turnover and knowledge loss, introduces some basic concepts to better understand this knowledge management challenge, and then discusses how to approach this challenge using a successful performing and learning framework for introducing and then implementing context relevant knowledge management solutions within the organization.

Part Two provides a practical guide to implementing this framework, outlining three key methodologies and explaining in detail how to plan and carry out the relevant activities.

Part Three comprises two in-depth case studies of organizations which have implemented knowledge retention and reuse initiatives, the success of which illustrates the need for careful planning, organizational buy-in and ongoing effort.