Web 2.0 hails the largest change in the core architecture of the organization as an entity in the last century – it is a foolhardy KMer who chooses not to embrace this change.

Featuring in-depth case studies, this report offers both positive and negative perspectives, and describes the capabilities, technologies and culture-shifts that enterprises must develop if they are to be successful in acquiring and exploiting knowledge management.

Making Knowledge Work – The Arrival of Web 2.0 is specifically designed help you identify the right systems for your organisation and which areas of development are especially important. It will guide you through:

• The evolution of Web 2.0 to Enterprise 2.0 and social software
• Existing KM technologies that work; including in-depth case studes reporting both positive and negative perspectives
• Measuring the value of KM and achieving return on investment
• The balance of technological tools and human systems with a breakdown of the existing KM technologies that work