Balanced Scorecards in the Public Sector

Strategic Internal Communication for Complex Organisations: 2nd Edition

Information Risk Management:
Valuing, Protecting and Leveraging Business Information

The E-mail Optimisation Toolkit

This report has highly practical information on how your organisation can significantly reduce the amount of time spent with email activity, freeing you up to get on with your job and tangibly increasing organisational productivity.

The E-mail Optimisation Toolkit covers three areas that if addressed will provide substantial savings, improve efficiency and job satisfaction and address vital legislative and risk management issues:

• Employee: Improving their e-mail efficiency and effectiveness;
• Employer: Meeting e-mail regulation, retention and legislation requirements; and,
• Infrastructure: Disaster recovery, outsourcing, software, space management and more.

Revisiting your website strategies

Do you know what your users’ experiences are like on your website? Are you making it easy for them to do business with you online? Are you giving them a quality website experience that represents your company and your brand? Most importantly, are they finding what they are looking for?

As websites are now the first port of call for any target audience seeking information from your organisation, you must ensure it’s an easy-to-use tool and that it represents your organisation. This report is essential reading if you want to transform your website and make it into the important business tool you need. Whether your site is a public internet site, a customer-specific extranet or an employee-focused intranet, this report focuses on improving your site through improving your user’s experiences – from concept, to practice and to implementation. It’s full of real-world examples, success stories, project failures and case studies from a wide variety of organisations.

Delivering Business Critical Knowledge Management

This report takes a business-oriented view of KM as we move through and beyond the recession. Leadership teams view KM as a process or technology driven, missing the broader but essential goals of fostering a learning environment.

Beyond CRM

Beyond CRM looks at the origins of CRM and how to implement and manage programmes efficiently within your organisation as well as future directions and scenarios to help with planning strategies for an unpredictable future.

BPM - Insights and Practices for Sustained Transformation

A refreshing, innovative and in depth insight into BPM that explores the strategic, operational, business, human and technological dimensions.  The report draws upon a wealth of industry research and practices coupled with the authors’s considerable personal experience.

The Business Continuity Management Toolkit

This report is a comprehensive step-by step guide on implementing a successful BCM framework and discusses Business Impact Analysis (BIA), risk assessment (RA), who should be involved in the strategy and Executive summary and process, what tools are needed and how they should be deployed, how to sell your business continuity strategy to decision makers, and how an effective BCM structure not only improves your performance in acrisis, but satisfies regulatory requirements, clients’ needs and drives down operational losses.

A business continuity strategy cannot work without strong project managementand communication skills, and these often neglected aspects of the BCM process are examined in this report.

Public Sector Information Security

The purpose of this vital new report is to assist you in setting out a road map to stronger, more embedded information security that can exceed current best practice.

The Public Sector Information Security report clearly highlights the areas of risk within your organisation and, in the context of the relevant security standards, examines best practice for avoiding these potential security issues.

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eLearning Toolkit

Follows on from Patti Anklam’s Social-Network Toolkit. Consequently it focuses on the human-dimensions and the transportable nature of e-learning/e-training, forming an important part of the social networking that transpires in all parts of our daily lives.

The toolkit presents eight e-learning case studies written by academic researchers in a mix of corporate/industry sector training and education sector online learning programmes. While these case studies are located in the Asia-Pacific region, the professional training practice as it applies to the Australian view is threaded throughout this E-learning Toolkit.

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Communities of Practice

A unique opportunity for you to benchmark your own strategies and techniques against 16 of the world's leading practitioners.

Social Media - The Business Case and Beyond

Acting as a road-map for those wanting direction and advice on an emerging and fast moving sector, this report will also provide tips and “how-to” advice that will benefit those new to the area, as well as those with experience in the field.

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Ensuring that your company has access to all of the information it requires when it requires it, and that your systems correctly identify and action any information that must be either retained, stored, or disposed of, can also have huge efficiency and compliance implications.

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Data Quality - Trusted Data Across the Enterprise

Restore confidence and trust in your data. This paper reviews current Data Quality challenges, remediation strategies, technologies and case studies to help organisations measure and improve Data Quality initiatives.

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Defining and Implementing an Effective DQ strategy

It is clear that managing the quality of your information is a key enabler to achieving success in any number of other strategic or operational objectives. Objectives including compliance with Statutory regulations (Sarbanes-Oxley and Basel II being just two), the need to defend and grow market share in your industry and the day-to-day challenges of running a business.

Email Management

This report aims to encapsulate some of the latest thinking, expert guidance and best practices that help successful organisations avoid the dangers of unstructured data, and leverage what has become the critical business tool to drive efficiency and productivity and maximise business opportunity and success.

Freedom of Information

Whether you are in policy making or service delivery, in central or local government, in a government department or a public agency, this report is essential reading for those who are responsible for complying with legislation and improving public-sector performance.

Implementing a successful KM programme

If you are considering initiating a knowledge management programme Stan Garfield’s Implementing a successful KM programme is an essential introduction to the subject area. A checklist for success, this vital textbook can ensure the time and energy invested in your project returns dividends.

Public Sector Intranets

This report provides practical and realistic advice on preparing for an organisational crisis. It is about how to take command, how to communicate and how to work as a team facing unprecedented pressure and scrutiny, particularly from stakeholders.

Intranet Strategy and Governance

Governance refers to accountability and responsibility for the management of the intranet.
If you don’t know where you are going, you won’t know how to get there or what you need to
do to adapt to changing business conditions, and many intranets never reach their full potential because of this oversight. This report aims to discuss some of the pertinent
issues organisations are facing surrounding intranet strategy and governance.

Strategic Internal Communication for Complex Organisations

This report examines these key challenges, and explores how a diverse range of organisations are dealing with them. It taps into the latest thinking from communication experts around the world, and presents the views of some Australian industry leaders. It poses the question; is internal communication now more about technology than psychology?

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Internal Communications for Law Firms

Ark Group’s new report Internal Communications for Law Firms provides information and guidance on developing a successful internal communications strategy. It examines the key challenges and explores the latest thinking on adapting best practice from the corporate world to the rapidly changing legal and professional services market.

Intranets and portals

Essential insights into the thinking and practice behind the most successful portal projects, through case studies from 12 leading organisations. essential insights into the thinking and practice behind the most successful portal projects, through case studies from 12 leading organisations.

Intranet Strategy and Management

Ark Group's new independent report is specifically focused on the development and management of an effective intranet and intranet strategy. It has been written for those involved in any capacity with the contribution to, or management of an intranet and offers readers the information and support they need to be a successful intranet manager.

Intranet Strategy and Governance

Governance refers to accountability and responsibility for the management of the intranet.
If you don’t know where you are going, you won’t know how to get there or what you need to
do to adapt to changing business conditions, and many intranets never reach their full potential because of this oversight. This report aims to discuss some of the pertinent
issues organisations are facing surrounding intranet strategy and governance.

Knowledge and Information Management in the Public Sector

KNOWLEDGE and information lie at the heart of the processes and operation of government and the public sector. Yet, the active management of these assets – not to mention the recognition that they are assets in the same way as financial and physical assets are recognised – is a recent phenomenon, still regarded as a niche operation carried out by specialists with little connection to mainstream public administration work such as policy making.

Intranet Usability and Re-design

A unique resource that will guide you step-by-step through the tools, techniques, strategies and processes you need to ensure your intranet continues to develop, grow and improve with your organisation.

KM Culture

Ark Group’s invaluable new report on KM Culture provides an in-depth analysis of successful strategies for implementing a knowledge sharing culture.

KM in the Legal Profession

KM in the Legal Profession examines the enormous challenges facing the legal profession and discusses the issues raised by those pioneering firms that have taken the lead in introducing knowledge-management practices.

Know How in the Legal Profession  (BPS)

Know-how in the Legal Profession examines the enormous challenges facing the legal profession and discusses the issues raised by those pioneering firms that have taken the lead in introducing knowledge-management practices...

Knowledge Management and Reducing Risk

The need for an effective risk management strategy has never been clearer. As Enron, Arthur Anderson and Merrill Lynch have fallen the professional and public worlds have woken to the real danger of unchecked risk.

Leveraging Tacit Knowledge for Competitive Advantage

LAW FIRMS trade in knowledge and expertise. Economic uncertainty and an increasingly competitive marketplace for legal services mean that it is more important than ever for firms to maximise their most valuable resource. Technology enables lawyers to create and access up-to-date legal knowledge and know-how extremely quickly from external and internal resources.

Highly sophisticated knowledge management (KM) systems that interface with practice management and client relationship management (CRM) systems enable them to access – and search across – the firm’s entire information and knowledge resources, which increasingly incorporate intranets and extranets as well as Web 2.0 applications, such as blogs, wikis, forums and other collaborative tools. However, the fact that these resources are increasingly prevalent means that they support rather than guarantee a firm’s position in the market.

Making Knowledge Work

From exploring the various definitions of KM to understanding the arguments against KM programmes, Making Knowledge Work equips you with the knowledge and theories to effectively champion and implement KM at your organisation. A unique, uncompromising examination of the practical considerations that influence the success of knowledge management in a corporate context.

Making Knowledge Work: Impact of Web 2.0

Featuring in-depth case studies, this report offers both positive and negative perspectives, and describes the capabilities, technologies and culture-shifts that enterprises must develop if they are to be successful in acquiring and exploiting knowledge management.

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Managing Enterprise Content

Managing Enterprise Content takes a step-by-step, objective approach to establishing a content-management strategy that meets your specific needs as well as offering an unbiased perspective of the technology options currently

Managing the Evolution of Libraries and Information Services

This in-depth report will provide not only the insights necessary to evolve in changing times, but will also allow you to learn from your peers who are tackling and overcoming the same challenges you face on a day-to-day level.

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Measuring the Value of Knowledge Managment

An important new report which will provide you with the tools and strategies to demonstrate the ROI of your KM activities.

Next-generation Corporate Libraries and Information Services

In this new technologically-enabled landscape, and in the face of budgetary and staff cuts library and information services are expected to deliver greater value internally and externally and collaborate with other business support functions like never before.

This in-depth report will provide not only the insights necessary to evolve in changing times, but will also allow you to learn from your peers who are tackling and overcoming the same challenges you face on a day-to-day level.

Next Generation Knowledge Management

This indispensable new report separates KM myth (and hype) from the reality, detailing the thoughts of these leading KM gurus, and presenting their theories in a highly practical context.

Next Generation Knowledge Management: Volume Two

Ark Group has released a follow-up to the popular "Next Generation Knowledge Managment", surprisingly called: "Next Generation Knowledge Management: Volume Two". Personal knowledge management and corporate knowledge management in practice. This 240 page report looks to answer the key questions surrounding the ownership of knowledge and knowledge management within the organisation.

Next Generation Knowledge Management: Volume Three

This report focuses on nine knowledge professionals and the environments that allowed them to launch and manage some of the most exceptional knowledge based initiatives in the world.

Social-Network Toolkit

The Social Network Toolkit sets a strategic context for the developing of networking practices that strengthen an organization's agility and influence from the individual level to that of the organisation itself.

Records Retention and Disposal

Separating fact from rumour, the report will help you add value, aid compliance and reduce risk.

Profiting from Social Software in your Business

The impact of poor communication is felt on the bottom line. From small everyday losses such as inefficiently searching for information, to huge losses such as not capturing the knowledge of departing staff, time is lost in countless ways.

Strategic Futures Planning

Ark Group’s Strategic Futures Planning report aims to provide managers, planners and strategists in public sector organisations with more information about futures planning efforts, why they are useful, and what needs to be considered in putting together a futures initiative.

Taxonomies : Frameworks... (2nd Edition)

Taxonomies: Frameworks for Corporate Knowledge is the most comprehensive practical "hands-on" guide available on taxonomies. No other publication can provide you with such a wide range of research material and case studies in this area.