BPM - Insights and Practices for Sustained Transformation

A refreshing, innovative and in depth insight into BPM that explores the strategic, operational, business, human and technological dimensions.  The report draws upon a wealth of industry research and practices coupled with the authors’s considerable personal experience.

Data Quality - Trusted Data Across the Enterprise

Restore confidence and trust in your data. This paper reviews current Data Quality challenges, remediation strategies, technologies and case studies to help organisations measure and improve Data Quality initiatives.

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Defining and Implementing an Effective DQ strategy

It is clear that managing the quality of your information is a key enabler to achieving success in any number of other strategic or operational objectives. Objectives including compliance with Statutory regulations (Sarbanes-Oxley and Basel II being just two), the need to defend and grow market share in your industry and the day-to-day challenges of running a business.

Email Management

This report aims to encapsulate some of the latest thinking, expert guidance and best practices that help successful organisations avoid the dangers of unstructured data, and leverage what has become the critical business tool to drive efficiency and productivity and maximise business opportunity and success.

Implementing a successful KM programme

If you are considering initiating a knowledge management programme Stan Garfield’s Implementing a successful KM programme is an essential introduction to the subject area. A checklist for success, this vital textbook can ensure the time and energy invested in your project returns dividends.

Intranet Strategy and Management

Ark Group's new independent report is specifically focused on the development and management of an effective intranet and intranet strategy. It has been written for those involved in any capacity with the contribution to, or management of an intranet and offers readers the information and support they need to be a successful intranet manager.

Strategic Internal Communication for Complex Organisations

This report examines these key challenges, and explores how a diverse range of organisations are dealing with them. It taps into the latest thinking from communication experts around the world, and presents the views of some Australian industry leaders. It poses the question; is internal communication now more about technology than psychology?

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Internal Communications for Law Firms

Ark Group’s new report Internal Communications for Law Firms provides information and guidance on developing a successful internal communications strategy. It examines the key challenges and explores the latest thinking on adapting best practice from the corporate world to the rapidly changing legal and professional services market.

KM Culture

Ark Group’s invaluable new report on KM Culture provides an in-depth analysis of successful strategies for implementing a knowledge sharing culture.

Knowledge Management and Reducing Risk

The need for an effective risk management strategy has never been clearer. As Enron, Arthur Anderson and Merrill Lynch have fallen the professional and public worlds have woken to the real danger of unchecked risk.

Making Knowledge Work: Impact of Web 2.0

Featuring in-depth case studies, this report offers both positive and negative perspectives, and describes the capabilities, technologies and culture-shifts that enterprises must develop if they are to be successful in acquiring and exploiting knowledge management.

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Managing the Evolution of Libraries and Information Services

This in-depth report will provide not only the insights necessary to evolve in changing times, but will also allow you to learn from your peers who are tackling and overcoming the same challenges you face on a day-to-day level.

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Measuring the Value of Knowledge Managment

An important new report which will provide you with the tools and strategies to demonstrate the ROI of your KM activities.

Next Generation Knowledge Management

This indispensable new report separates KM myth (and hype) from the reality, detailing the thoughts of these leading KM gurus, and presenting their theories in a highly practical context.

Next Generation Knowledge Management: Volume Two

Ark Group has released a follow-up to the popular "Next Generation Knowledge Managment", surprisingly called: "Next Generation Knowledge Management: Volume Two". Personal knowledge management and corporate knowledge management in practice. This 240 page report looks to answer the key questions surrounding the ownership of knowledge and knowledge management within the organisation.

Next Generation Knowledge Management: Volume Three

This report focuses on nine knowledge professionals and the environments that allowed them to launch and manage some of the most exceptional knowledge based initiatives in the world.

Profiting from Social Software in your Business

The impact of poor communication is felt on the bottom line. From small everyday losses such as inefficiently searching for information, to huge losses such as not capturing the knowledge of departing staff, time is lost in countless ways.

Strategic Futures Planning

Ark Group’s Strategic Futures Planning report aims to provide managers, planners and strategists in public sector organisations with more information about futures planning efforts, why they are useful, and what needs to be considered in putting together a futures initiative.

Beyond CRM

Beyond CRM looks at the origins of CRM and how to implement and manage programmes efficiently within your organisation as well as future directions and scenarios to help with planning strategies for an unpredictable future.

Communities of Practice

A unique opportunity for you to benchmark your own strategies and techniques against 16 of the world's leading practitioners.

Ensuring that your company has access to all of the information it requires when it requires it, and that your systems correctly identify and action any information that must be either retained, stored, or disposed of, can also have huge efficiency and compliance implications.

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Intranets and portals

Essential insights into the thinking and practice behind the most successful portal projects, through case studies from 12 leading organisations. essential insights into the thinking and practice behind the most successful portal projects, through case studies from 12 leading organisations.

Freedom of Information

Whether you are in policy making or service delivery, in central or local government, in a government department or a public agency, this report is essential reading for those who are responsible for complying with legislation and improving public-sector performance.

KM in the Legal Profession

KM in the Legal Profession examines the enormous challenges facing the legal profession and discusses the issues raised by those pioneering firms that have taken the lead in introducing knowledge-management practices.

Know How in the Legal Profession  (BPS)

Know-how in the Legal Profession examines the enormous challenges facing the legal profession and discusses the issues raised by those pioneering firms that have taken the lead in introducing knowledge-management practices...

Making Knowledge Work

From exploring the various definitions of KM to understanding the arguments against KM programmes, Making Knowledge Work equips you with the knowledge and theories to effectively champion and implement KM at your organisation. A unique, uncompromising examination of the practical considerations that influence the success of knowledge management in a corporate context.

Managing Enterprise Content

Managing Enterprise Content takes a step-by-step, objective approach to establishing a content-management strategy that meets your specific needs as well as offering an unbiased perspective of the technology options currently

Social-Network Toolkit

The Social Network Toolkit sets a strategic context for the developing of networking practices that strengthen an organization's agility and influence from the individual level to that of the organisation itself.

Taxonomies : Frameworks... (2nd Edition)

Taxonomies: Frameworks for Corporate Knowledge is the most comprehensive practical "hands-on" guide available on taxonomies. No other publication can provide you with such a wide range of research material and case studies in this area.