Business Development for Lawyers: Principles and Practice

Balanced Scorecards in the Public Sector

Strategic Internal Communication for Complex Organisations: 2nd Edition

Information Risk Management:
Valuing, Protecting and Leveraging Business Information

The Value-Able Law Department

Government Online: Improving Service and Engaging Communities

Transition and Succession Planning for Law Firms:
Securing Core Knowledge and Expertise

This Ark Group report examines emerging demographic trends against most recent developments in the legal profession to assess just what challenges lie ahead. It then looks to provide realistic and simple solutions that can be cost-effectively applied in a post-recessionary environment.

Making Every Six Minutes Count

TIME IS a lawyer’s commodity – or rather – it is how most lawyers quantify their expertise. How successful you are as a lawyer depends fundamentally on how you use your time. There is direct correlation between how much value you can extract from your time and your profitability. Most lawyers must record how they spend their time on a daily basis and regularly justify their use of time to clients, the court or their employers.

Attracting, Advancing and Retaining LGBT Lawyers

The guide highlights challenges LGBT lawyers still face in the workplace and addresses why law firms should encourage diversity and implement strategies to create welcoming and supportive environments for LGBT lawyers, through initiatives such as diversity committees, formal and informal mentoring, LGBT pro bono initiatives and domestic partner and other same-sex partner benefits

Revisiting your website strategies

Do you know what your users’ experiences are like on your website? Are you making it easy for them to do business with you online? Are you giving them a quality website experience that represents your company and your brand? Most importantly, are they finding what they are looking for?

As websites are now the first port of call for any target audience seeking information from your organisation, you must ensure it’s an easy-to-use tool and that it represents your organisation. This report is essential reading if you want to transform your website and make it into the important business tool you need. Whether your site is a public internet site, a customer-specific extranet or an employee-focused intranet, this report focuses on improving your site through improving your user’s experiences – from concept, to practice and to implementation. It’s full of real-world examples, success stories, project failures and case studies from a wide variety of organisations.

The Business Continuity Management Toolkit

This report is a comprehensive step-by step guide on implementing a successful BCM framework and discusses Business Impact Analysis (BIA), risk assessment (RA), who should be involved in the strategy and Executive summary and process, what tools are needed and how they should be deployed, how to sell your business continuity strategy to decision makers, and how an effective BCM structure not only improves your performance in acrisis, but satisfies regulatory requirements, clients’ needs and drives down operational losses.

A business continuity strategy cannot work without strong project managementand communication skills, and these often neglected aspects of the BCM process are examined in this report.

The E-mail Optimisation Toolkit

This report has highly practical information on how your organisation can significantly reduce the amount of time spent with email activity, freeing you up to get on with your job and tangibly increasing organisational productivity.

The E-mail Optimisation Toolkit covers three areas that if addressed will provide substantial savings, improve efficiency and job satisfaction and address vital legislative and risk management issues:

• Employee: Improving their e-mail efficiency and effectiveness;
• Employer: Meeting e-mail regulation, retention and legislation requirements; and,
• Infrastructure: Disaster recovery, outsourcing, software, space management and more.

Delivering Business Critical Knowledge Management

This report takes a business-oriented view of KM as we move through and beyond the recession. Leadership teams view KM as a process or technology driven, missing the broader but essential goals of fostering a learning environment.

Social Media for Lawyers: Twitter Edition

Social Media for Lawyers: Twitter Edition - will show you exactly how Twitter can work for your law firm and how it can quickly become an essential business development tool.

Next-generation Corporate Libraries and Information Services

In this new technologically-enabled landscape, and in the face of budgetary and staff cuts library and information services are expected to deliver greater value internally and externally and collaborate with other business support functions like never before.

This in-depth report will provide not only the insights necessary to evolve in changing times, but will also allow you to learn from your peers who are tackling and overcoming the same challenges you face on a day-to-day level.

Knowledge and Information Management in the Public Sector

KNOWLEDGE and information lie at the heart of the processes and operation of government and the public sector. Yet, the active management of these assets – not to mention the recognition that they are assets in the same way as financial and physical assets are recognised – is a recent phenomenon, still regarded as a niche operation carried out by specialists with little connection to mainstream public administration work such as policy making.

Public Sector Intranets

This report provides practical and realistic advice on preparing for an organisational crisis. It is about how to take command, how to communicate and how to work as a team facing unprecedented pressure and scrutiny, particularly from stakeholders.

Crisis Command: Strategies for Managing Corporate Crises

This report provides practical and realistic advice on preparing for an organisational crisis. It is about how to take command, how to communicate and how to work as a team facing unprecedented pressure and scrutiny, particularly from stakeholders.

Records Retention and Disposal

Separating fact from rumour, the report will help you add value, aid compliance and reduce risk.

Social Networking for the Legal Profession

This report will explore the networking practices and social tools that are currently being adopted by individuals and firms, and provide you wrt takes into account the risk issues surrounding the use of social networking in a legal context and explains the challenges you must overcome to make implementation of a social networking strategy a success.

Intranet Strategy and Governance

Governance refers to accountability and responsibility for the management of the intranet.
If you don’t know where you are going, you won’t know how to get there or what you need to
do to adapt to changing business conditions, and many intranets never reach their full potential because of this oversight. This report aims to discuss some of the pertinent
issues organisations are facing surrounding intranet strategy and governance.

eLearning Toolkit

Follows on from Patti Anklam’s Social-Network Toolkit. Consequently it focuses on the human-dimensions and the transportable nature of e-learning/e-training, forming an important part of the social networking that transpires in all parts of our daily lives.

The toolkit presents eight e-learning case studies written by academic researchers in a mix of corporate/industry sector training and education sector online learning programmes. While these case studies are located in the Asia-Pacific region, the professional training practice as it applies to the Australian view is threaded throughout this E-learning Toolkit.

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Leveraging Tacit Knowledge for Competitive Advantage

LAW FIRMS trade in knowledge and expertise. Economic uncertainty and an increasingly competitive marketplace for legal services mean that it is more important than ever for firms to maximise their most valuable resource. Technology enables lawyers to create and access up-to-date legal knowledge and know-how extremely quickly from external and internal resources.

Highly sophisticated knowledge management (KM) systems that interface with practice management and client relationship management (CRM) systems enable them to access – and search across – the firm’s entire information and knowledge resources, which increasingly incorporate intranets and extranets as well as Web 2.0 applications, such as blogs, wikis, forums and other collaborative tools. However, the fact that these resources are increasingly prevalent means that they support rather than guarantee a firm’s position in the market.

Negotiating IT Contracts

All too often outsourcing projects spawn horror stories where insufficient attention to the contract results in severe financial losses, failure of the project and the risk of large-scale litigation.

What begins as a streamlining, cost-cutting exercise can quickly become a massive drain on resources in an already difficult economic climate.

Kit Burden's Negotiating IT and Outsourcing Contracts report provides you with a wealth of practical expertise and real-life examples from one of the most respected practitioners in this complex area.

Social Media: The New Communication Landscape

It has Happened.

Hundreds of millions of people throughout the world have made the switch to ‘Social Media’, also known as ‘Web2.0’. They are participating in global and local conversations about anything and everything.

They are your customers, employees, shareholders — indeed, everyone. If your organisation is not committed to engaging with the world through this powerful new medium you are going to get left behind as the old communication tools lose their relevance and effectiveness. If your means of communication is out-of-date, so is your organisation.

So stop making excuses. Embracing web2.0 is easy and it is liberating. You have nothing to lose but boredom.

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Reputation Management for Law Firms

The purpose of this vital new report is to assist you in setting out a road map to stronger, more embedded information security that can exceed current best practice.

The Public Sector Information Security report clearly highlights the areas of risk within your organisation and, in the context of the relevant security standards, examines best practice for avoiding these potential security issues.

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'Who Cares Wins?' Tim Illston, CSR Partner, Burges Salmon

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Public Sector Information Security

The purpose of this vital new report is to assist you in setting out a road map to stronger, more embedded information security that can exceed current best practice.

The Public Sector Information Security report clearly highlights the areas of risk within your organisation and, in the context of the relevant security standards, examines best practice for avoiding these potential security issues.

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Women in Business

To win in business, Katherine Hammer says "women must not only be persistent and creative, but must learn to recognise and abandon a losing battle and become adventurers".

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Being a Successful Knowledge Leader

This highly practical guide to leading knowledge-based programs will help you to generate benefits and enhance performance

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Social Media - The Business Case and Beyond

Acting as a road-map for those wanting direction and advice on an emerging and fast moving sector, this report will also provide tips and “how-to” advice that will benefit those new to the area, as well as those with experience in the field.

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BPM - Insights and Practices for Sustained Transformation

A refreshing, innovative and in depth insight into BPM that explores the strategic, operational, business, human and technological dimensions.  The report draws upon a wealth of industry research and practices coupled with the authors’s considerable personal experience.